General Terms and Conditions
The coins and items are thoroughly judged and described by experts. The genuineness is guaranteed by AGORA – KUNST DER ANTIKE. Should it, nonetheless, be established that a purchased item is a fake, AGORA – KUNST DER ANTIKE will refund the money to the customer. In this case, the customer can not raise any further claim for compensation. Should the purchased item, classified as genuine according to the state-of-the-art knowledge at the time of purchase, years later be classified as a fake – e.g. due to new results of relevant research – AGORA – KUNST DER ANTIKE will not provide compensation for any occurred financial damage or refund money. In case of doubt, an expertise, provided by the IBSCC (International Bureau for the Suppression of Counterfeit Coins), will be referred to, or, with regard to antiquities, the respective expert from the British Museum.
The possibility of delayed actualization of AGORA’s online offers cannot be excluded. Therefore, customers cannot assert their entitlement to any of the objects offered online. A customer’s order is confirmed and binding upon electronic or postal receipt of the order confirmation from AGORA – KUNST DER ANTIKE. Simultaneously, the invoice will be issued to the customer.
Customers in EU countries pay VAT for all goods. The VAT rates are 10% for ancient coins made of precious metal (customers in Germany pay 7%), 20% for all other ancient coins and 20% VAT for ancient items (customers in Germany pay 7%). All prices include the statutory Austrian VAT. The VAT is deducted when goods are being dispatched to non EU countries. Customers outside the EU do not pay the Austrian VAT, but are liable to pay attention to the customs law in their own countries.
First-time customers are obliged to complete the customer’s record on the order form. If you already are customer of AGORA – KUNST DER ANTIKE you just need to indicate name, customer number and desired form of payment. The proforma invoice should be with you within 24 to 36 hours (weekend). After receipt of money transfer (except for “cash on delivery”) we will dispatch the respective pieces immediately. Alternatively, customers can also fetch the pieces during the Gallery’s opening hours.
Should the case occur that you do not receive the consignment within 10 days (USA, Japan and Australia within 15 days), please inform us immediately. We shall immediately start an investigation and localize the package. All consignments are insured.
Should the delivered items not correspond with our description, a respective complaint within five days will be accepted. Money will be refunded or the customer chooses to receive credit for another purchase. Should a purchase turn out to be a customer’s mistake but the return of the item is nevertheless accepted by AGORA – KUNST DER ANTIKE, the customer will receive a credit note. If costly items are being returned to AGORA – KUNST DER ANTIKE, the customer will inform AGORA – KUNST DER ANTIKE about place and date of dispatch for insurance purposes.
Euro is the only valid currency as to pricing of the objects. Other currencies indicated are to be seen as a service of AGORA – KUNST DER ANTIKE and are only of general information value with regard to exchange rate fluctuations.
Austrian law is applicable on all legal relationships and transactions between AGORA – KUNST DER ANTIKE (be it on the premises of the Gallery or on the internet presentation site) and customers. Arbitration: any unresolved dispute, controversy or claim arising out of or relating to these Terms & Conditions shall be resolved exclusively by final and binding arbitration. The place of arbitration shall be 1010 Vienna (Austria) in German language.